Existing Customers

How can I obtain a copy invoice?

Please email admin@assetadvantage.co.uk for a copy of an invoice relating to your account.


How can I obtain a copy of my agreement?

Please email admin@assetadvantage.co.uk for a copy of your signed agreement.


Can I settle my agreement early?

For HP and Loan agreements, please email customerservice@assetadvantage.co.uk.

For Standard Leasing and Hire agreements, please confirm your introductory Broker (Intermediary) for further information.


Am I able to increase my borrowing?

Please contact your Introductory Broker (Intermediary) for further guidance on this request.


I am struggling to make payment, who can I speak to?

Please call our Collections and Recoveries team on 01256 316200 or email accounts@assetadvantage.co.uk who will be happy to support the matter.


Can we extend our agreement in order to reduce our monthly payments?

Please email an official request to accounts@assetadvantage.co.uk and we will contact you directly to look into arranging a restructuring of your payment plan.


My equipment has been stolen/damaged, what do I do?

If your equipment is covered by our Asset Protection Program then please call 08000 032 0520 and they will manage the whole process for free.

If you don’t have this cover it is your responsibility under the terms of your agreement to insure the equipment on a fully comprehensive basis.

If you need to make a claim, please contact our Portfolio Management Team immediately by email customerservice@AssetAdvantage.co.uk or call them on 01256 316 200.

You’ll also have to inform your insurance company that the claim needs to be paid direct to Asset Advantage.

We will refund any surplus to you, but if the proceeds don’t to cover the outstanding balance on your agreement you will need to pay the shortfall. Until the agreement has been settled in full you will need to continue paying your rentals.


We are selling the business, does this effect our agreement with you?

Yes, please email the details of the sale to accounts@assetadvantage.co.uk and we can look to organise an amendment to your agreement.


Can I pay by standing order, bank transfer or credit card?

Currently, all payments are made via Direct Debit as per the agreement Terms and Conditions.


Can we make lump sum payments?

We do not currently accept lump sum payments onto the accounts.


Can I take the asset outside of the UK?

As per the Terms and conditions of the agreement, the assets will need to be kept inside of the UK.


What date does my agreement end?

Please refer to the hire agreement for details of the minimum term of your agreement.


Can I receive invoices by post/e-mail?

All invoices are sent out via email, if you would like to update the email address the invoices are sent to email accounts@assetadvantage.co.uk.


I don’t want/need Asset Protection, who do I speak to?

Please contact our Asset Protection Provider, Acquis on 08000 320 520, who will be able to provide you with all the relevant details of any agreements in place.


I’m changing my bank, who do I need to advise?

Please email accounts@assetadvantage.co.uk with details.


What happens to our equipment when the agreement expires?

Please contact your Introductory Broker (Intermediary), who will be able to provide all relevant information on this matter.


Is there a charge for receiving copies of my documents?

There are fees for copies of the signed documentation and invoices. Please ask for confirmation of these charges when requesting your copy documents from admin@assetadvantage.co.uk.


If my Direct Debit falls on a weekend, when should I expect my payment to be taken?

If the payment date falls on either a Saturday or Sunday, you should expect this to be debited from your account on the Friday before the due date.


My Direct Debit has not cleared. Who do I contact?

If for any reason your Direct Debit appears not to have been taken, please email us at accounts@assetadvantage.co.uk, and we will be happy to look into this for you.


How will Asset Advantage use my personal data?

To see how we will use your personal data please click here.


What do I do if I have a complaint?

Our aim is to provide an exceptional service, however if you wish to register a complaint please contact us by writing to: Complaints Department, Asset Advantage Ltd, Matrix House, Basing View, Basingstoke RG21 4DZ or by telephone 01256 316200.

If you cannot settle your complaint with us you may be entitled to refer it to the Financial Ombudsman Service for an independent assessment. The Financial Ombudsman Service Consumer Helpline is on 0800 023 4567 and their website is: www.financial-ombudsman.org.uk or you can contact them by writing to: Financial Ombudsman Service, Exchange Tower, London E14 9SR.

To view our complaints procedure please click here.

How can I obtain a copy invoice?

Please email admin@assetadvantage.co.uk for a copy of an invoice relating to your account.


How can I obtain a copy of my agreement?

Please email admin@assetadvantage.co.uk for a copy of your signed agreement.


Can I settle my agreement early?

For HP and Loan agreements, please email customerservice@assetadvantage.co.uk.

For Standard Leasing and Hire agreements, please confirm your introductory Broker (Intermediary) for further information.


Am I able to increase my borrowing?

Please contact your Introductory Broker (Intermediary) for further guidance on this request.


I am struggling to make payment, who can I speak to?

Please call our Collections and Recoveries team on 01256 316200 or email accounts@assetadvantage.co.uk who will be happy to support the matter.


Can we extend our agreement in order to reduce our monthly payments?

Please email an official request to accounts@assetadvantage.co.uk and we will contact you directly to look into arranging a restructuring of your payment plan.


My equipment has been stolen/damaged, what do I do?

If your equipment is covered by our Asset Protection Program then please call 08000 032 0520 and they will manage the whole process for free.

If you don’t have this cover it is your responsibility under the terms of your agreement to insure the equipment on a fully comprehensive basis.

If you need to make a claim, please contact our Portfolio Management Team immediately by email customerservice@AssetAdvantage.co.uk or call them on 01256 316 200.

You’ll also have to inform your insurance company that the claim needs to be paid direct to Asset Advantage.

We will refund any surplus to you, but if the proceeds don’t to cover the outstanding balance on your agreement you will need to pay the shortfall. Until the agreement has been settled in full you will need to continue paying your rentals.


We are selling the business, does this effect our agreement with you?

Yes, please email the details of the sale to accounts@assetadvantage.co.uk and we can look to organise an amendment to your agreement.


Can I pay by standing order, bank transfer or credit card?

Currently, all payments are made via Direct Debit as per the agreement Terms and Conditions.


Can we make lump sum payments?

We do not currently accept lump sum payments onto the accounts.


Can I take the asset outside of the UK?

As per the Terms and conditions of the agreement, the assets will need to be kept inside of the UK.


What date does my agreement end?

Please refer to the hire agreement for details of the minimum term of your agreement.


Can I receive invoices by post/e-mail?

All invoices are sent out via email, if you would like to update the email address the invoices are sent to email accounts@assetadvantage.co.uk.


I don’t want/need Asset Protection, who do I speak to?

Please contact our Asset Protection Provider, Acquis on 08000 320 520, who will be able to provide you with all the relevant details of any agreements in place.


I’m changing my bank, who do I need to advise?

Please email accounts@assetadvantage.co.uk with details.


What happens to our equipment when the agreement expires?

Please contact your Introductory Broker (Intermediary), who will be able to provide all relevant information on this matter.


Is there a charge for receiving copies of my documents?

There are fees for copies of the signed documentation and invoices. Please ask for confirmation of these charges when requesting your copy documents from admin@assetadvantage.co.uk.


If my Direct Debit falls on a weekend, when should I expect my payment to be taken?

If the payment date falls on either a Saturday or Sunday, you should expect this to be debited from your account on the Friday before the due date.


My Direct Debit has not cleared. Who do I contact?

If for any reason your Direct Debit appears not to have been taken, please email us at accounts@assetadvantage.co.uk, and we will be happy to look into this for you.


How will Asset Advantage use my personal data?

To see how we will use your personal data please click here.


What do I do if I have a complaint?

Our aim is to provide an exceptional service, however if you wish to register a complaint please contact us by writing to: Complaints Department, Asset Advantage Ltd, Matrix House, Basing View, Basingstoke RG21 4DZ or by telephone 01256 316200.

If you cannot settle your complaint with us you may be entitled to refer it to the Financial Ombudsman Service for an independent assessment. The Financial Ombudsman Service Consumer Helpline is on 0800 023 4567 and their website is: www.financial-ombudsman.org.uk or you can contact them by writing to: Financial Ombudsman Service, Exchange Tower, London E14 9SR.

To view our complaints procedure please click here.

“A complicated payout process didn’t appear to phase New Business Team at all who dealt with my innumerable queries with efficiency and good humour!”